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Technology Services

Application Management

CGSL Application Management practice offers support services for applications, middleware platforms and technologies.

Challenges and opportunities


Includes 24×7 monitoring of applications for availability / performance / capacity, batch monitoring / management. Application service desk includes incident management activities such as incident recording, initial investigation of issues; tracking and escalation management, and closure; user administration and service reporting.


Involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment, and creation of RFC and break-fixes (excluding code changes).


Comprises setting up of various test environments, release / change activities such as release coordination, emergency releases, build and code deployment, managing release calendar, and configuration management / SCM tool administration.


Includes product administration activities such as monitoring, user administration, application deployment, patch management, and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management, and DW / BI tools.


CGSL WebSphere High Availability Solution addresses your needs for high availability in middleware. Our cost-effective solution is conceptualized, designed, and implemented with a set of proprietary IBM tools and mapped at different layers in order to provide high availability

Infrastructure Management Services

Today, enterprises face intense pressure to stay agile and responsive to a volatile business environment. The emergence of cloud computing, virtualization, and mobility is forcing enterprises to rethink the way they do business. These changes are leading to a rethink on how IT Infrastructure Services are being designed, provisioned, and maintained for both internal and external clients of an enterprise. Right now, the focus is on delivering measurable business value through IT.


Challenges and opportunities


Alignment to business: Emerging technologies such as cloud and mobility are rapidly changing the business landscape. To cater to the growing demands, enterprises require an IT infrastructure that is assured and scalable to keep pace with the competition.


Consumerization of IT: Enterprises seeking competitive advantage must adapt to this trend at the user-computing base at the front-end as well as at the back-end data centers to provide users with a computing workspace – anytime, anywhere.


From Capex to Opex:  Virtualization can make the enterprise less dependent on data center-based technology assets – thus translating a significant amount of capital spend into operational spend, and also lowering the costs over the long-term, based on usage.


Global regulations and compliance: Regulatory and sustainability concerns have implications for every IT decision. Navigating a range of government regulations across geographic locations and managing compliance are business-critical issues that call for potent, cost-effective technology framework and services.


How CGSL in partnership with IBM delivers business value

An optimized IT infrastructure can create business value for enterprises by leveraging existing technology assets and emerging trends while creating efficient internal processes. With a proven consulting-led approach, we enable enterprises to leverage emerging technologies while optimizing their IT infrastructure.

Cloud + Services

Cloud adoption is a complex process and the multiplicity of available options has led to confusion about how to embark on a viable cloud Journey. IT and business teams follow different approaches to cloud adoption. An IT team’s primary challenge is to improve efficiency by building and automating infrastructure without compromising security and regulatory compliance needs. The business team, on the other hand, would prefer to adopt the cloud quickly to launch innovative business systems and maximize business value. There is a need for a comprehensive set of cloud service offerings

to reconcile these varied approaches to cloud adoption.

Need for a cloud ecosystem integrator


  • As companies commence their cloud adoption journey, they need to consider several providers, which specialize in infrastructure, platform and applications. Bringing them together to suit business needs appears to be a daunting task. The lack of a single point of accountability, unclear SLAs, multiple pricing models, and contracts pose challenges for enterprises looking to get to the cloud. Thus, adoption initiatives become time consuming and challenging and, hence, do not deliver the right business value. Enterprises need a proven cloud ecosystem integrator as their navigator on the cloud journey. A cloud ecosystem integrator takes complete life cycle ownership of an enterprise’s cloud initiative, providing the convenience of single-point accountability and amplifying business outcomes.
  • CGSL in partnership with IBM as a cloud ecosystem integrator Our vision is to deliver a trusted cloud ecosystem. Our offerings that address all aspects of Cloud adoption include:
  • Comprehensive professional services for the cloud Our offerings provide a single point of accountability across the entire cloud life cycle. The offerings encompass strategy and planning, cloud ecosystem setup, to migration and creation and aggregation of cloud services. We orchestrate and integrate cloud services with existing enterprise investments.
  • Industry-leading services in the cloud (business platforms)
    Our industry-leading services are delivered as CGSL Health Plus business platforms in the cloud. CGSL Health Plus provides business solutions for business problems, and delivers measurable business outcomes. Powered by best-in-class domain expertise and intellectual property, our platforms come wrapped with business processes and related professional services that integrate with your ecosystem.
Enterprise Mobility

Mobility has been accepted as the most disruptive technology innovation faced by enterprises today. In the past few years, mobile devices have evolved from just providing enterprise email and data on the move, to introducing applications and services that have the potential to change the way companies do business. Mobility can help companies leverage contextual data to reach out to their customers more effectively.


Mobile technologies today have untethered businesses from their fixed location, unlocked immense value, and unleashed innovative solutions to further help businesses. Enterprises are at the cusp of realizing the immense potential of mobility. However, companies encounter challenges in their journey to unlock the opportunities offered by mobile devices.


Challenges and opportunities


Create new mobile-driven business processes: The adoption of smartphones has reached even the traditionally non-mobile sections of the workforce. With the disappearance of the business / consumer divide in terms of adoption of technologies, companies are increasingly forced to revamp their business processes, in order to realize the potential benefits of mobiles. These new business processes are centered on the concept of mobility, which involve technologies such as cloud and analytics, and use context-driven and location-aware data to influence the way companies function.


Define new business models for mobile implementation: The speed of innovation of mobile technologies, combined with multiplicity of platforms and releases, has stretched the resources of companies. Mobility today offers newer business streams, but managing mobile implementation has become a much more complex affair. Companies need to look beyond the models they have been using to manage their IT and look for mobility-specific business models such as on-demand provisioning, pay-per-use pricing, and the ‘free+premium’ model for app usage.


IT policies vs. smartphone app explosion: The availability of sleeker, better-equipped phones in the market are throwing the traditional IT policies in the backseat. Companies are facing tremendous pressures from their employees for better devices, or worse still,


to adopt a ‘bring your own device’ policy. The implications of such policies for security are tremendous. These pressures add complexity to management of apps and devices for companies.


How CGSL delivers business value


CGSL works with companies throughout their mobility journey to enable them to maximize the potential of their mobile implementation.

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